Gary Ryan - 100 day challenge won't refund despite guarantee

Melbourne, Victoria 7 comments
Not resolved

I wasn't happy with the 100 day challenge and did not think it was worth the money I had paid - little more than writing out seven things to do each day to meet five goals, along with a so-called motivational daily video which was nothing more than you would find if you typed that into google. When I asked for a refund within the 30-day money back guarantee period, they sent a reply, within the same 30 days, stating that the period had already expired. I sent an email asking for an explanation and did not receive a reply, nor have they replied to any of my subsequent emails.

Review about: Money Refund.

Comments

pierre.breny
#1290962

I paid $177 for the 100 day challenge on 01/12/17.

After 24 days using the product, I did not feel it was worth the investment.I contacted the customer support, submitted a ticket, and asked a full refund the 5th of February 2017, within the 30-day money-back guarantee period.

I chose the Paypal option for the refund and provided them with my email.

I received no confirmation email.

The 5th of February 2017, my login credentials to the 100 Day Challenge program have been canceled (though I haven't received any email to notify me my subscription was canceled). From that day, I stopped receiving the daily 100 Day Challenge Program emails.

I expected to be notified about the cancellation of my membership and the refund by email. Yet no email have been sent to me.

7th of February, I still haven't received my money back. I contacted the customer support for an update and informed them about the situation. I received a one sentence answer the same day: "Your refund was processed the moment it was received and confirmation is sent automatically." I was totally surprised by their affirmation because I haven't received any money or email from them. I answered the same day (to info@100daychallenge.com) and asked them to double check.

I received no answer. 6 days later (02/13/2017), I sent a new ticket to the Customer support to urge them to solve this issue, arguing that I need this money for my family. They answered me the...

I received no answer.Today, it's been 18 days since I requested a full refund and I can prove that I haven't received it.

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Anonymous
#990779

For me it was a rip off.The program was ok but due to extreme working conditions and a holiday without being connected to the internet, I failed to take all the lessons before a due date I did not even knew it existed.

I asked to prolong this periode because I only reached lesson 45 and payed for all 100 of them. They say I have to pay extra again to renew access. That was not the deal: I payed for 100 lessons so I want 100 lessons. Simple and fair logic.

We discussed by mail but they are too stubborn to understand.Be warned: they don't do themselves what they teach you you should do.

LACowboy
#353531

Was just about to "buy in" to this challenge. Literally went on the web to purchase program. I worked hard for the 150.00 and was going to use it to rationalize why I should work hard at this program.

I googled to get the web site again and saw this blurb. Some searching shows that there are many people who have not gotten there refund when requesting. No matter how good the program potentially is, to sleaze out of a guarantee with ANYONE, let alone many people is a deal-breaker. Sorry 100 Day Challenge - this doesn't fly for a millisecond.

If you're not going to give the refund to people who request it back within the 30 days - DON'T OFFER IT! Come on! Is the sleaze factor really worth it??? Simply DON'T offer a refund - or offer a 7 day refund - but GIVE THE *** REFUND when someone legitimately requests it back.

Hope this helps - the COMPANY. You're going to have to adjust your policies or follow them in order to capture the attention of professionals such as myself. I had told SEVERAL friends about this and they all said, "let us know if it helps you". It was bound to help me: I was MOTIVATED and just wanted a babysitter. Well, I don't want a dishonest one. How simply would it have been to just pay this guy back, and whatever others wanted out? Duh???

Anonymous
#353529

Was just about to "buy in" to this challenge. Literally went on the web to purchase program. I worked hard for the 150.00 and was going to use it to rationalize why I should work hard at this program.

I googled to get the web site again and saw this blurb. Some searching shows that there are many people who have not gotten there refund when requesting. No matter how good the program potentially is, to sleaze out of a guarantee with ANYONE, let alone many people is a deal-breaker. Sorry 100 Day Challenge - this doesn't fly for a millisecond.

If you're not going to give the refund to people who request it back within the 30 days - DON'T OFFER IT! Come on! Is the sleaze factor really worth it??? Simply DON'T offer a refund - or offer a 7 day refund - but GIVE THE *** REFUND when someone legitimately requests it back.

Hope this helps - the COMPANY. You're going to have to adjust your policies or follow them in order to capture the attention of professionals such as myself. I had told SEVERAL friends about this and they all said, "let us know if it helps you". It was bound to help me: I was MOTIVATED and just wanted a babysitter. Well, I don't want a dishonest one. How simply would it have been to just pay this guy back, and whatever others wanted out? Duh???

Anonymous
#272506

My experience with the 100 Day Challenge is just the opposite, it's a well organized and brilliantly delivered program.

These guys know what they are doing and quite frankly Grand Poohbah, you sound like you are tying to blame someone else for your own bad habits.

I highly recommend this program as it delivers serious results for those who really work it.

Anonymous
to Kristen Bernoff #991010

Hi Kristen,

I'm a little wary of people who post good reviews on sites such as these.If I have a good experience with a company, I generally don't go on a pissed consumer site to spread the word because ...

why would you? Honestly.

It may have been good, but the thing is they offered a guarantee for a thirty day trial. I realised within that time that it wasn't working for me and I called in on the guarantee which they refused to honour. What is the point of offering a free thirty day trial (I assume to see if you like it) only to renege if the program isn't working for you.

My point being I would not have signed up were it not for the thirty day trial.

Whether or not I am lazy has nothing to do with it. Hopefully readers who are concerned it might not work and aren't really in a position to afford it will take this from my review: the 30 day trial is not free. You will pay for the 100 days, like it or not.

Whether you sign up for the next 70 days or don't, you will not get your money back.

Anonymous
to Kristen Bernoff Cheltenham, Victoria County, Trinidad And Tobago #1291910

I'm not quite sure if you actually read my post and, if you did, how you got any idea of my habits from it or any sense of blame.I paid a lot of money and didn't think it was worth it so I asked for a refund which, strangely enough, they offered if, within 30 days, you weren't satisfied.

I wasn't, I asked and they refused. Apparently they're still doing it.

I was just trying to warn people against this.They're in the wrong for not giving me a refund when they said they would, unless they stipulated otherwise.

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